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Are you Looking to Optimize Your Home Care Agency Operations?

We are home care consultants that help home care agencies of all sizes thrive! Whether you are starting a home care agency, and want long term support or if you've been in business 30 years and are looking for new insight. Book your Free Consultation!Are you Looking to Optimize Your Home Care Agency Operations?

Elevate Your Agency with Our Expertise

Call us at (678) 340-3649
All solutions are Customized and Personalized

All solutions are Customized and Personalized

We will consult with our clients to create an action plan tailored to their needs. These plans can focus on operational efficiency, increased margins, effectiveness of their offering, overall business strategy and business valuations. Whether you’re looking for growth or an exit strategy we have a solution that will work for you!
We each have 75+ combined years of unique home care experience

We each have 75+ combined years of unique home care experience

Each of our teammates have worked in home care agencies and/or in healthcare technology as well. Our Partners and Business Analysts have worked in the day to day operations of personal care agencies, and are well versed in working with your staff from a place of empathy and understanding.
Experts in Home care AND Technology

Experts in Home care AND Technology

We have been described as experienced, solution-oriented and caring resulting in double-digit increases in efficiency and profitability. We support clients on the following agency management systems: WellSky Personal Care, SwyftOps and Axis Care.
We care about your business and clients

We care about your business and clients

This business is personal to us. We started SCBA to improve the lives of both the clients our agencies are serving and the caregivers and office staff that they employ! Our mission is to improve your operational efficiencies and let your agency get back to what it does best, caring for the most vulnerable in your community.
We offer a FREE Initial Consultation!

We offer a FREE Initial Consultation!

If you aren’t sure if our services are right for you, then don’t worry. We offer a FREE initial consultation to discuss your individual needs, and see how we can work together to meet your goals.


Not sure what you need? Just book your free consultation and we'll review the options.

Book your FREE Consultation!

Home Care Consulting Services | Senior Care Business Advisors

How to get started

Start with a Free Consultation

Our introductory meeting allows us to find out more about you and lets you find out more about us!

Review Options

At our second meeting, after we find out more about your organization and requirements, we’ll present some options for you to select from or present the items we discuss in our Free consultation!

Sign Up!

Sign up after reviewing the options and deciding on the best options for you! After that, we schedule the training and any appropriate meetings to review the content! Then we’ll work with you to deliver the content you need!


Thomas Cook, Citrus Senior Care

“I recently had the pleasure of working with James Merson and Senior Care Business Advisors, and I cannot sing their praises enough. From the moment I reached out to inquire about their services, I knew I was in capable hands. What prompted me to select this firm in the first place was its stellar reputation in the industry and glowing recommendations from other business owners.

James proved to be an invaluable asset throughout the entire process. Not only is he incredibly knowledgeable about the home care industry, but he also took the time to truly understand my vision and goals for my business. His guidance was instrumental in helping me navigate the complexities of starting a home care business, from licensing and regulations to marketing strategies and staffing solutions.

What truly sets James apart is his genuine care and dedication to his clients. He went above and beyond to ensure that I felt supported every step of the way, always making himself available to answer any questions or concerns I had. I would consider him not only a trusted confidant but also a friend.

Since launching my business, I have continued to receive exceptional support from James and his team. Their ongoing assistance has been critical in helping me overcome challenges and grow my business successfully.

To anyone considering whether to work with this firm, I would wholeheartedly recommend them without hesitation. Their expertise, professionalism, and unwavering commitment to their clients make them the ideal partner for anyone looking to start a home care business. With James by your side, you can rest assured that you are in good hands.”

Chris Russo, Co-Founder, Elite Home Care, Day Centers and Transportation

Charlene has just the right mix of technical and analytical attributes as well as the personality of and educator that can translate her knowledge and expertise into real world use. Her expertise and willingness to help with any situation has made her invaluable to our business. Not to mention she is fun and easy to get along with!

Jessica Thomas, Senior Director, Comfort Keepers

Charlene is a committed and proactive business partner who excels at creative problem solving and communication. She has a very deep knowledge of the senior care industry. That, combined with her tech background and strong work ethic, allows her to create highly valuable solutions for her clients. She is solutions orientated, and can quickly navigate from the details to the strategic goals. She is a pleasure to work with.

Freddy Pardo, Former COO, Jewish Family Home Care

Charlene is a highly dedicated and knowledgeable professional. As my main contact for ClearCare while I was COO for Jewish Family Home Care, I had the opportunity to work with Charlene in several projects to improve system functionality and utilization by staff. She conducted excellent training and was always willing to go above and beyond to ensure staff understood all system features. In addition, she was very responsive, particularly when addressing time sensitive issues that affected system performance and needed a prompt resolution before they would impact service to clients. It was truly a pleasure to work with Charlene.

Moyra Miller, VP of Customer Success, AxisCare

James has a deep understanding of the HomeCare space and the unique challenges facing this industry today. His creativity and results-driven approach to problem solving, has helped many clients achieve positive outcomes. He has a thorough understanding of technology and how to help clients get the most out of their investment.

Edward Lee, Nu Care

Our experience with Senior Care Business Advisors (SCBA) began with engaging them to handle all our calls and issues after business hours, 7 days per week.  We saw this as our immediate and urgent need.  Plus, part of their service is to evaluate the usage of best practices in our agency management solution (WellSky Personal Care).  The 200-point review highlighted areas of strong compliance AND opportunities for improvement.

We were then paired with James Merson to address those areas for improvement.  In addition, we collaborated on the creation of insightful analytics!  James and SCBA have been fantastic partners for us, providing: thoughtful solutions, speedy responses/answers, and the flexibility to work with numerous items and data sources.  If you’re looking for a team that truly knows home care and understands how to help with all facets of your business, look no further than SCBA!

Diana Kravitz, Sr Training Manager, Comfort Keepers

I worked with Charlene for over two years when she was the primary support contact at ClearCare/Wellsky. She is a dedicated professional who is highly effective and respected by all who have the pleasure to work with her. She always goes above and beyond to ensure she delivers the best solution for the task. To do this, she has the unique ability to dig deep into the details all while keeping the big picture solution at the forefront of her mind. I have learned from Charlene and I am a better profession because I have had the opportunity to work with her.

Melisa McLeod, Owner, McLeod Home Care

Charlene Richardson is a brilliant businesswoman. Her consulting expertise is unsurpassed. She has been a big help to our home care company. I highly recommend working with Charlene if you need help in building your business. Thank you, Charlene!

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