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Edward Lee, Nu Care

Our experience with Senior Care Business Advisors (SCBA) began with engaging them to handle all our calls and issues after business hours, 7 days per week.  We saw this as our immediate and urgent need.  Plus, part of their service is to evaluate the usage of best practices in our agency management solution (WellSky Personal Care).  The 200-point review highlighted areas of strong compliance AND opportunities for improvement.

We were then paired with James Merson to address those areas for improvement.  In addition, we collaborated on the creation of insightful analytics!  James and SCBA have been fantastic partners for us, providing: thoughtful solutions, speedy responses/answers, and the flexibility to work with numerous items and data sources.  If you’re looking for a team that truly knows home care and understands how to help with all facets of your business, look no further than SCBA!