What is HomeCareOS?
HomeCare Operations Support (HomeCareOS) is a service offered by SCBA that provides expert On-Call and Operational Support to Home Care Agencies across all 50 states.
How does it work?
HCOS is a service backed by an team of dedicated, compassionate experts located in the US that is an extension of your home care agency.
Offering affordable, customized solutions, we take the reins of your home care agency to provide peace of mind as soon as you leave the office and prevent burnout for you and your staff.
Let us act as an extension of your agency so you can focus on what matters most – the care you provide for others. Examples of our flexible operational support and on-call services include:
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- On-call phone coverage with awake staff
- Call triage following customized escalation plans
- Monitoring Missed clock-ins/outs
- Caregiver call-outs and shift restaffing
- Client/caregiver scheduling changes
- Intake information from prospective clients and caregivers
- Client communication regarding schedule/caregiver changes
- Comprehensive notes for clean transition from on-call each morning