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HomeCareOS (On-Call Solution)

Graphic is an icon showing person with a computer and a time clock behind them to illustrate the HomeCareOS On-call Solution.

Running a Home Care Agency is a career that is rewarding in ways that are too big for words. But it’s also a career that requires dedication 24×7 every day of the year. Too many owners and operators burn out from the stress of being on-call all day, every day.

So, if you are losing sleep, missing important family events, and feeling stressed and burned out, we can help! Let us manage on-call for you!

What is HomeCareOS?

Expert On-Call and Operational Support to Home Care Agencies across all 50 states.

HomeCareOS is a premium service delivered by our team of highly trained and experienced representatives based right here in the US. Our representatives work as an extension of your agency to answer your phones and handle on-call situations and/or after-hours service inquiries and job inquiries.

Using state-of-the-art call center and help desk technology we track and monitor calls and offer services ranging from managing call-outs to taking initial calls and scheduling appointments for your team to meet with families.

  • On-call solutions for daytime, nights, weekends, or holidays
  • Concierge-level solutions for engaging during after-hours service inquiries
  • White glove management of interested applicants and prospects

Let us act as an extension of your agency so you can focus on what matters most – the care you provide for others. Examples of our flexible operational support and on-call services include:

  • On-call phone coverage with awake staff
  • Call triage following customized escalation plans
  • Monitoring Missed clock-ins/outs
  • Caregiver call-outs and shift restaffing
  • Client/caregiver scheduling changes
  • Intake information from prospective clients and caregivers
  • Client communication regarding schedule/caregiver changes
  • Comprehensive notes for a clean transition from on-call each morning

Why work with SCBA to meet your on-call needs?

Our team is uniquely qualified to create the best solution in the industry… we have a breadth of experience in home care and in operating support and call centers. You’ll find our staff to be reliable and efficient whether you choose to utilize our full-service administrative team or just occasional on-call assistance.

Image showing HomeCareOS On-Call Solution for HomeCare with a Venn-diagram style illustration showing a call center representative, a caregiver with a client and the SCBA Logo.

How does it work?

HCOS is a service backed by a team of dedicated, compassionate experts located in the US that is an extension of your home care agency. 

Offering affordable, customized solutions, we take the reins of your home care agency to provide peace of mind as soon as you leave the office and prevent burnout for you and your staff.

How to get started

Start with a Free Consultation

Our introductory meeting allows us to find out more about you and lets you find out more about us!

Review Package Options

At our second meeting, after we find out more about your organization your on-call requirements, we’ll present some package options for you to select from!

Sign Up!

Sign up after reviewing the options and deciding on the best on-call options for your agency! After that, we schedule a start date and begin the on-boarding process to learn about your agency and establish the protocols for escalation and prioritzation!