Charlene is a natural leader with excellent communications skills. As Executive Director at Always Best Care of the Midlands, Charlene was instrumental in expanding the number of clients we served as well as the company’s territory. She was well known to other franchisees who she worked with to expand their agencies, increase profits, and provide better client care. She worked with other franchisees to understand and use their software to its fullest potential. I highly recommend Charlene as a consultant for Home Care Agencies