We are officially in June now and the hot days of summer are upon us. Make sure that aside from your vacation, you understand what’s going on inside your business’s home care agency metrics. It’s easy to fall prey to the nice weather outside and want to relax, and step away from the long hours. To truly relax though, you need to understand where your business stands, and what strengths and weaknesses your agency currently has. In this article we will highlight the key performance indicators out of your data for you to review.
- Total # of Caregivers monthly
- # Caregiver Applicants monthly
- New Hires monthly
- Client Prospects/Referrals monthly
- Total Hours by Month
- Total Client Census monthly
- # Of new clients monthly
- AR > 90 days
- AR total by month
- #Shifts Cancelled by Clients Monthly
- #Shifts Cancelled by CG or NCNS monthly
- Types of Clock in Method (Monthly) to see if an extra burden is placed on schedulers/admins
While we could include further KPI’s and data points for our home care agency metrics list, the above information gives you a solid reference point to highlight any areas of improvement. When viewing these metrics you can also reference the same above KPI’s for last year’s same time period. Dive further into any KPI’s that have decreased. That way you can analyze and discuss what challenges are causing the lower numbers. Likewise, highlight metrics that have improved so that you can discuss what led to the increased metrics and keep it up.
While we’re at it, you should also review trends in caregiver retention, referral conversion rates, and overtime usage to better understand operational efficiency and long-term business stability. Small changes in these areas can often reveal larger issues before they begin impacting client satisfaction or revenue growth!
Contact Senior Care Business Advisors for more information on your agency’s data & analytics that matter!