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Unplug with HomeCareOS: Achieve a better Work-life Balance

Agency owners, are you tired of burnout? Tired of trying to find work-life balance? Wouldn’t it be nice to get home from work, turn on the Braves game and not worry about a caregiver calling out? This is not just a fantasy or a daydream. With our HomeCareOS (HCOS) solution, your workday can end at five, so you can unplug from your agency at night. Our On-Call team will handle your agency’s needs after hours, including restaffing call-outs! 

HCOS isn’t just another answering service. HCOS is full after hours and an on-call solution created to prevent admin and owner burnout, provide a disaster recovery solution, and give agency owners peace of mind. By removing the need for you or your admins to be on call every night, your work-life balance will increase dramatically.  

Our solution is staffed by US-based representatives trained by industry experts in the unique needs faced by home care professionals. When one of your clients or caregivers calls your agency after hours, they’ll be greeted by a courteous representative who can help resolve their problem. 

HCOS at a Glance

  • After-Hours and Overflow Support 
  • Customized Escalation Plans 
  • Transparent Call Metrics 
  • Comprehensive Call Notes
  • Restaffing for Caregiver Call Outs
  • Monitoring Clock-In/Clock-Out/Task Completion
  • Proactive Alert Monitoring 
  • Caregiver App Support 
  • Real-Time Lead Capture
  • Ad-Hoc Operations Support
  • Disaster Recovery
  • Awake Staff
  • Restaffing/Call-Outs
  • Scheduling

Please fill out our HCOS form to learn more information about how we can help prevent burnout. Click here to learn more about our HomeCare OS solution. We look forward to working with you to prevent burnout and give you back your nights! For more information, call us at 678-340-3649 or email me at twest@seniorcareba.comBecause we care!

Author: Tyler West

Tyler West is a founding partner of Senior Care Business Advisors with over 10 years of experience in personal care, home care, health care and technology. He is also a former Director of Operations for a Home Care Agency and worked in technology with ClearCare and other organizations. Additionally, he is a published author. Connect with him through Senior Care Business Advisors website,, or LinkedIn You can also reach him via email at

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