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SCBA announces HomeCareOS

For Immediate Release

Home Care Business Advisors, LLC dba Senior Care Business Advisors

February 23, 2023

Senior Care Business Advisors Announces Home Care Operation Support (HomeCareOS)

Conyers, GA: Today we announce our newest service – coming to you this Spring!  Over the last two years, we have worked to support home care agencies with numerous facets of their day-to-day business.  We help launch new agencies, review operational performance and ways to scale during growth, and even exit strategies for seasoned owners.  We now take that one step further by introducing a new line of support called Home Care Operations Support (HomeCareOS).

HomeCareOS is designed to help you scale your business, especially as it relates to on-call duties.  Most agencies today report the following three struggles when it comes to after-hours support: 1) finding someone to take on the role, 2) employee burnout, and 3) the cost of employing these individuals.  Wouldn’t it be great to remove all these obstacles to a solid business model that provides excellent employee and client support?  We think so too!

So what does HomeCareOS have to offer?  “Our first stage,” says Founding Partner James Merson, “is to take over on-call responsibilities for our customers.”  James adds “We are an extension of a home care agency – presenting a seamless transition between office hours and otherwise.”  Benefits of this initial offering include:

  • The first thing to remember, there is no need to change any phone numbers.  Our team will know where the caller is calling from based on a unique ID assigned to your agency.
  • Curated business flows.  We work with you to establish the best practices for your agency.
  • Multiple levels of support.  Whether it’s determining needs for escalation or re-staffing a shift, we’ve got you covered with package options.
  • Transparency.  You will have your own portal to review all calls received, and can even request call recordings.

Product Manager, Angela Donnelley, states “We are starting with after-hours support and will quickly grow to offer additional front- and back-office support.  It’s a real win for our customers and the home care space in general.”

For more information, complete the link below to submit interest, or call us at 678-340-3649.

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    About Senior Care Business Advisors (SCBA)

    SCBA was founded in 2021 by Charlene Richardson, James Merson, and Tyler West.  Bringing decades of home care experience to every engagement, SCBA is able to help home care agencies of all sizes and stages.  Helping a new agency get started, a more mature one create an exit strategy, or all the operational facets between the two – these are part of the extensive spectrum of services offered.

    Media Contact:

    James Merson
    Founding Partner

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