Timely Information: What is Electronic Visit Verification?

Today, our company, Senior Care Business Advisors, will arm your agency with information regarding Electronic Visit Verification, often referred to as EVV. The EVV mandates are a portion of the 21st Century Cures Act. Here we’ll try to answer some questions related to EVV in case you’ll need to modify your business operations model. Primarily EVV relates to how your caregivers clock in/out of their shifts with your clients.

For example, to be EVV compliant, a caregiver has two options when it comes to clocking-in/out of their shifts with clients. One option that your caregivers have will be to clock in/out of a shift via a GPS supported mobile app on their smartphone (both Androids and iPhones meet the requirement). Another option which also meets the mandate allows the caregiver to clock in/out of their shift through a Telephony system using the client’s home phone (land-line). Each of these methods verifies that the caregiver visited the client, and began & ended their shift located at the client’s place of residence. 

Ensure Caregivers Clock In Using Mobile Apps

Therefore, as owners and operators of personal care agencies, you are going to want to strongly discourage your office administrators from clocking caregivers in/out of shifts on the backend. If your administrators are in the habit of clocking caregivers in/out remotely for shifts where EVV is mandated, your office will be required to submit a valid reason as to why a caregiver was unable to properly clock in or out through a verified process. If the Payor doesn’t accept the reason for the admin remotely clocking in a caregiver, it could result in delayed payments or even worse, rejected claims from the Payor. 

Also of note, each and every US State (including DC) and Territory, has different aggregators overseeing their EVV programs. As an example, this means that the process for EVV in the state of Georgia is going to be different than the process for EVV in Oregon. Some states will be more stringent than others; if your business spans multiple states make sure that you are keeping up to date on the EVV regulations in each state wherein you conduct your business. 

Thank you all again for reading this, and we look forward to working with you. For more information on the services our firm provides reach out to us at www.seniorcareBA.com. You can also call us at 678-340-3649 to schedule a Free 30-Minute consultation. As always, we’re in your corner.

Author: Tyler West

Tyler West is a founding partner of Senior Care Business Advisors with over 10 years of experience in personal care, home care, health care and technology. He is also a former Director of Operations for a Home Care Agency and worked in technology with ClearCare and other organizations. Additionally, he is a published author. Connect with him through Senior Care Business Advisors website, www.SeniorCareBA.com, twitter.com/@seniorcareba or LinkedIn https://www.linkedin.com/company/senior-care-business-advisors-llc. You can also reach him via email at twest@seniorcareba.com.

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